Privacy Policy

1. Overview & Privacy Commitment

Brisbane Computer Repair (trading as Computer Repair 1, ABN: 98 288 669 674) is dedicated to safeguarding the privacy and confidentiality of our clients.

We are bound by the Privacy Act 1988 (Cth) and adhere to the Australian Privacy Principles (APPs), which govern the collection, handling, storage, and security of personal information.

2. Personal Information We Collect

We only collect information directly necessary to provide on-site technical support, dispatch our mobile technician, and issue legitimate Australian tax invoices:

• Contact Details: Your full name, contact telephone number (mobile/landline), and email address.
• Dispatch Location: Residential address, commercial premises, or business office location for technician attendance within Greater Brisbane.
• Hardware Information: Device brand, model, operating system version, and serial number (required for component sourcing and warranty records).
• Transaction Records: Payment method, date of service, service description, and invoice amount. Note: We do not store credit card CVV numbers; in-person card payments are processed directly through encrypted EFTPOS terminals.

3. How We Use Your Information

Your personal information is used strictly for legitimate service delivery purposes:

• Scheduling appointments and notifying you of mobile technician arrival times via SMS or phone.
• Performing requested diagnostic tests, hardware repairs, and system setups.
• Issuing digital receipts and Australian tax invoices with registered ABN.
• Providing follow-up service under our 90-day workmanship guarantee.
• Delivering signed Bank Clearance & Digital Security Reports at your request.

4. Strict Device Data Non-Retention Policy

During in-home servicing or bench testing:

• Confidentiality: Our technician exercises strict professional confidentiality. Personal files on your hard drive are never opened or inspected unless specifically necessary to verify file recovery success in your presence.
• Data Recovery: When contracted for data recovery, recovered files are transferred directly onto customer-provided external hard drives or USB media. We do not maintain off-site copies or backups of your recovered files.
• Zero Cloud Syncing: Customer drives are never cloned to external cloud servers or unauthorized digital repositories.

5. Scam Remediation & Forensic Investigation Privacy

When assisting victims of unsolicited phone scams or remote access fraud (e.g., AnyDesk, TeamViewer, malicious browser extensions):

• Technicians inspect system logs and registry run keys strictly locally on your machine to verify malware removal.
• No banking passwords, session cookies, two-factor codes, or online banking screens are ever recorded or retained by our technician.
• Upon completion of the forensic purge, we strongly advise you to reset all banking credentials from the newly certified clean machine or an independent secure device.

6. Data Security & Record Storage

We implement comprehensive physical, technical, and administrative safeguards to protect your administrative contact details against loss, unauthorized access, or disclosure:

• Digital invoices and service histories are maintained in encrypted, password-protected accounting software in accordance with Australian statutory tax obligations (Australian Taxation Office 5-year retention requirements).
• Any temporary physical notes taken on-site (such as Wi-Fi network names provided by you during printer setup) are securely destroyed upon completion of the setup.

7. Zero Third-Party Disclosure & No Selling of Data

We only disclose information when required by law (such as under a formal subpoena or warrant from Australian law enforcement) or with your express written instruction (such as providing an official signed report to your designated bank fraud department).

8. Your Rights: Access, Correction & Deletion

Under the Australian Privacy Principles, you have the right to:

• Request access to personal contact details we hold about you.
• Request correction of any outdated or inaccurate information.
• Request deletion of your contact records from our active communications list (subject to mandatory legal tax record retention).

9. Privacy Officer Contact

For any questions regarding this Privacy Policy or to exercise your privacy rights, please contact our Privacy Officer directly: